Helpdesk Operator
The main purpose of the role is to act as first point of contact for ATM fault reporting, undertaking fault resolution as appropriate and progressing fault reports in order to ensure service is restored as speedily as possible. Liaising with ATM sites, engineers, service providers and selected customers. Ensuring levels of service availability and integrity are achieved at all times.
It is essential that the successful candidate will have:
- Previous Helpdesk/Call centre experience
- Excellent organisational skills with the ability to multi task
- Basic computer skills
- Strong interpersonal skills
- Front line customer service experience
Role profile
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