VocaLink Board Members

Sir John Gieve

Chairman of VocaLink

Sir John joined VocaLink as Chairman in July 2009.  With more than thirty years experience of the financial sector, both in the UK and internationally Sir John is leading the VocaLink board of directors to drive the company's continued growth in Europe and beyond.

Sir John was previously Deputy Governor for Financial Stability at the Bank of England where he was a member of the Monetary Policy Committee and sat on the board of the Financial Services Association.

He has a deep knowledge of public policy in the UK and internationally. He has held some of the most senior positions in the UK Treasury and other parts of government and led the delivery of many initiatives in the financial services sector.

David Yates

Chief Executive Officer
View David Yates profile

Claire Hafner

Chief Financial Officer
View Claire Hafner profile

Richard Hooper CBE

Senior Non-executive Independent Director

Richard joined VocaLink's board in 2008.  He has spent his working life in the converging worlds of media, communications and technology.  Richard began at the BBC then left to run a Government R&D programme on computer assisted learning.

In 1978 he moved to the private sector. Richard spent six years at BT during which he oversaw the transformation of Yellow Pages and the launch of Prestel.  Since 1988 he has built a portfolio of interests across the public and private sectors.

From 1990-2003 he was a member, then chairman, of the Radio Authority. He joined Ofcom when the Radio Authority's role was merged with Ofcom. He was the founding Deputy Chairman of Ofcom and Chairman of the Content Board from 2003-2006.

In 2008, the Secretary of State for Business appointed Richard to chair the independent review of postal services.

In 2010 the Secretary of State for Culture Media and Sport appointed Richard as Chair of the Selection Panel for the Independently Funded News Consortia in Wales, Scotland and northern England.  Richard is also Senior Independent Director on the Board of Yell Group plc.

Angus MacLennan

Senior Non-executive Independent Director

Angus joined VocaLink's board as a senior independent director in 2010. He is an experienced banker having spent over 30 years' in the City of London and in financial centres around the world.

Angus has broad sector experience ranging from credit and risk through to managing governance projects and leading corporate strategy initiatives in financial services institutions. Throughout his career, Angus has had a strong focus on business development.

Prior to taking up his position on the VocaLink board, Angus was CEO, Merchant Banking Fortis Bank Group. In this role, he managed a total portfolio of €90 billion and teams across 23 countries.  Angus' other current appointments include : Chairman, Institute of Risk Standards & Qualifications (iRSQ);  Chairman, An Teallach Energy Co Ltd; Non-executive director to ABC International Bank plc; Senior Advisor to the Board, The Isle of Harris Distillery Company; Senior Advisor to the Board, Nordic Aviation Capital A/S; and Vice Chairman, The Eve Appeal.

Angus is a Freeman of the City of London and Freeman of the Worshipful Company of International Bankers.

Marcelino Castrillo

Managing Director, Products and Marketing, Santander

Marcelino has been actively involved in investment, corporate, commercial and business banking for over 12 years. He joined Santander in 2006 as Director of Mass Market at Banca Comercial España. In 2008, Marcelino located to the UK and was subsequently appointed Managing Director, Products and Marketing for the Santander UK Corporate Banking operation.

Prior to joining Santander, Marcelino worked for 8 years as a strategy consultant for The Boston Consulting Group. He has an MBA, specialising in corporate finance, from MIT Sloan School of Management.

Jim Coyle

Divisional Finance Director, Group Operations, Lloyds Banking

Jim is a highly effective leader and experienced Finance Director with a strong track record of delivery over a long period in the Banking industry.

Jim joined Bank of Scotland from BP in 1991. He became quickly involved in a variety of projects including the acquisition of BankWest.  Jim spent six months in Australia doing due diligence to complete the acquisition. In 1999 was promoted to group chief accountant of BOS and he helped complete the merger with Halifax.

In 2001, following the completion of the merger with Halifax, Jim was appointed Director Group Finance of the wider HBOS Group. Among his achievements he was project sponsor for the HBOS IFRS implementation and leader on the Basel 2 Project.

Jim is a chartered accountant and holds a degree in law and accountancy from Glasgow University.  He is a Fellow of the Chartered Institute of Bankers in Scotland and a member of the Financial Reporting Council's Financial Reporting Review Panel.

Richard Hemsley

Chief Operating Officer, Global Transaction Services

Richard joined NatWest Bank in 1983 where he undertook a wide variety of roles in retail banking, corporate banking and head office functions.

In 2000 he became head of lending operations. In 2005 he became Managing Director, Manufacturing Operations, where he had responsibility for around 17,500 people and a cost base of £850 million. During this time he was a driving force for customer service improvement and delivered a 30% improvement in productivity.

In February 2008, following the acquisition of ABN AMRO Richard was appointed Chief Operating Officer.

Richard is a Fellow of the Chartered Institute of Bankers in Scotland. He has completed the Advanced Management Programme at Harvard Business School and is a member of Payments Council Board.

Carole Machell

Managing Director, Chief Operating Officer, Barclays Corporate

Carole Machell assumed her position as Chief Operating Officer for Barclays Corporate in January 2010.  Previously she was Head of Operations at Barclays Capital, based in London.

Ms. Machell joined Barclays Capital in 2006 from JPMorgan where she ran shared Technology and Operations, as well as being head of the Bournemouth-based global technology and operational hub.   Ms. Machell is a member of the Operating Committee of Barclays Capital.

During her career at JPMorgan she had responsibility for the investment bank's operational groups in Europe and led a number of offshoring and nearshoring initiatives.

From 1994 to 1998, Ms. Machell was Managing Director of OMLX, the Swedish Derivatives Exchange. Prior to this, she worked in Product Control at Merrill Lynch.

Ms. Machell has degrees in Classical Studies and Law from Bristol University and Lancaster Gate.  She qualified as a chartered accountant with Ernst & Young in 1991.

Andrew Slough

Payments Industry Director, HSBC

Andrew joined Midland Bank in 1983 after leaving university and spent his first few years in the branch network in London.

He joined Cards in 1985 initially working on the Bank's first EFTPOS initiative and then spent a period on secondment to the national EFTPOS project, returning to the Bank in the late 1980s.  Andrew assumed responsibility for product development in merchant acquiring during the period of Midland Bank's entry into that business in its own right.

In the early 1990s, Andrew took responsibility for payment system management for the Cards business as a whole, which included the relationship management of all card schemes and management of regulatory issues.  His final role in UK Cards at that time was as Head of Product Development.

Between 1995 and 1999, Andrew was seconded to HSBC USA in Buffalo, New York. Initially he was responsible for strategic development, including the launch of debit cards.  Andrew then assumed responsibility for the Cards business in total, including credit, debit and merchant acquiring.  Andrew returned to London in 2000 where he was responsible for business development within HSBC's Global Card Unit embracing the execution of various strategic initiatives around the Group, like e-payments and Chip.

In January 2004 Andrew assumed responsibility for business development within European Cards.  Between 2005 and 2009 he was responsible for the commercial banking aspects of cards, heading first the Acquiring and then the Commercial Card issuing businesses.  In 2010 he assumed responsibility for the Payments Industry Team within HSBC.

Andrew went to school in London and then university in Bath where he received his degree in Economics.  He is married with two children.

Paul Horlock

Head of Payments and Banking Operations, Nationwide Building Society

Paul is responsible for all Payment and Banking processes across the Nationwide group. This includes : all low and high value electronic payment transactions, paper transactions, cash and cards along with key account transfer and maintenance activity. 

He is also the accountable executive for all key payment projects across Nationwide covering PSD 2012, integration with the group's new operating systems and the development and delivery of the future strategic payments infrastructure. 

Prior to joining in Nationwide in 2010, Paul spent 9 years with Barclays where his last position was Head of Global Processing with direct responsibility for operations in the UK, US and India. 

Prior to joining Barclays, Paul worked for the Prudential Assurance Company and spent time working in the Lloyds of London insurance environment.