Vocalink

Sir John Gieve

Chairman of VocaLink

Sir John joined VocaLink as Chairman in July 2009.  With more than thirty years experience of the financial sector, both in the UK and internationally Sir John is leading the VocaLink board of directors to drive the company's continued growth in Europe and beyond.

Sir John was previously Deputy Governor for Financial Stability at the Bank of England where he was a member of the Monetary Policy Committee and sat on the board of the Financial Services Association.

He has a deep knowledge of public policy in the UK and internationally. He has held some of the most senior positions in the UK Treasury and other parts of government and led the delivery of many initiatives in the financial services sector.

Marion King

Chief Executive Officer

Marion joined as CEO in 2002 as the first female, first non-banker to lead the company.  She is responsible for revolutionising payments in the UK and transforming VocaLink from a domestic back-office supplier into an international payments transaction specialist.

Marion has over 15 years experience in senior level management. Before joining the company, she held global leadership roles in Reuters, including managing director of its East Asia operation, and managing director of Reuters Global Transactions.

Marion is happily married and has two sons, Nicholas and Gregory.

Claire Hafner

Chief Financial Officer

Claire joined VocaLink in August 2009 as Chief Financial Officer (CFO), and is responsible for all aspects of the company's financial management, including the accounting, commercial, procurement, and risk and compliance functions, as well as corporate strategy.

Claire joined VocaLink from Eversheds LLP where she was Finance Director (FD).  In this role she was instrumental in turning around the financial operations of the company and running the IT, facilities and procurement functions.  She also introduced a new global account management system that helped the company to win the FT Innovation Award for its billing and fee offering in 2008.

Prior to Eversheds, Claire worked as the acting FD of LCH Clearnet, and before this as the first FD of the IT and Operations division at Barclays Bank.  In this position she set up the division's financial strategy and led large outsourcing and cost reduction initiatives across the business. Claire also held several finance director divisional roles at British Telecommunications as well as holding various board positions in BT's international joint ventures.

Richard Hooper CBE

Senior Non-executive Independent Director

Richard joined VocaLink's board in 2008.  He has spent his working life in the converging worlds of media, communications and technology.  Richard began at the BBC then left to run a Government R&D programme on computer assisted learning.

In 1978 he moved to the private sector. Richard spent six years at BT during which he oversaw the transformation of Yellow Pages and the launch of Prestel.  Since 1988 he has built a portfolio of interests across the public and private sectors.

From 1990-2003 he was a member, then chairman, of the Radio Authority. He joined Ofcom when the Radio Authority's role was merged with Ofcom. He was the founding Deputy Chairman of Ofcom and Chairman of the Content Board from 2003-2006.

In 2008, the Secretary of State for Business appointed Richard to chair the independent review of postal services.

In 2010 the Secretary of State for Culture Media and Sport appointed Richard as Chair of the Selection Panel for the Independently Funded News Consortia in Wales, Scotland and northern England.  Richard is also Senior Independent Director on the Board of Yell Group plc.

Angus MacLennan

Senior Non-executive Independent Director

Angus joined VocaLink's board as a senior independent director in 2010.  He is an experienced banker with over 30 years' experience both in the City of London and also internationally. Early career strongly focussed on credit, moving to business development, management, and then leadership, but always remaining active on the business development side.

Decisive, analytical, quick to grasp solutions, and totally committed to winning.  Pitching for business, winning it and successfully executing is the key to adrenalin flow, combined with strong organisational characteristics focussed on leadership, motivation, enthusing, enabling, facilitating, empowering, doing.  Able to get different disciplines and mindsets to work together as cohesive teams across product specialist, bankers and geographies, and have the collective whole  to deliver more to clients than the individual parts.  Keen eye for detail, but within a holistic overview scenario.

The Fortis experience of observing the collapse of a major financial institution from within added significantly to a first-hand insight into the importance of robust risk management, liquidity management, management of appropriate levels of capital and leverage, and last but not least, leadership and governance, especially through a crisis.

Marcelino Castrillo Garcia

Managing Director, Products and Marketing, Santander

Marcelino has been actively involved in investment, corporate, commercial and business banking for over 12 years. He joined Santander in 2006 as Director of Mass Market at Banca Comercial España. In 2008, Marcelino located to the UK and was subsequently appointed Managing Director, Products and Marketing for the Santander UK Corporate Banking operation.

Prior to joining Santander, Marcelino worked for 8 years as a strategy consultant for The Boston Consulting Group. He has an MBA, specialising in corporate finance, from MIT Sloan School of Management.

Jim Coyle

Divisional Finance Director, Group Operations, Lloyds Banking

Jim is a highly effective leader and experienced Finance Director with a strong track record of delivery over a long period in the Banking industry.

Jim joined Bank of Scotland from BP in 1991. He became quickly involved in a variety of projects including the acquisition of BankWest.  Jim spent six months in Australia doing due diligence to complete the acquisition. In 1999 was promoted to group chief accountant of BOS and he helped complete the merger with Halifax.

In 2001, following the completion of the merger with Halifax, Jim was appointed Director Group Finance of the wider HBOS Group. Among his achievements he was project sponsor for the HBOS IFRS implementation and leader on the Basel 2 Project.

Jim is a chartered accountant and holds a degree in law and accountancy from Glasgow University.  He is a Fellow of the Chartered Institute of Bankers in Scotland and a member of the Financial Reporting Council's Financial Reporting Review Panel.

Richard Hemsley

Chief Operating Officer, Business Services, RBSG

Richard joined NatWest Bank in 1983 where he undertook a wide variety of roles in retail banking, corporate banking and head office functions.

In 2000 he became head of lending operations. In 2005 he became Managing Director, Manufacturing Operations, where he had responsibility for around 17,500 people and a cost base of £850 million. During this time he was a driving force for customer service improvement and delivered a 30% improvement in productivity.

In February 2008, following the acquisition of ABN AMRO Richard was appointed Chief Operating Officer.

Richard is a Fellow of the Chartered Institute of Bankers in Scotland. He has completed the Advanced Management Programme at Harvard Business School and is a member of Payments Council Board.

Carole Machell

Global Head Operations, Barclays Capital

Carole Machell is a Managing Director and Chief Operating Officer for Barclays Corporate.

She assumed her current position in January 2010.  Previously she was Head of Operations at Barclays Capital, based in London.

Ms. Machell joined Barclays Capital in 2006 from JPMorgan where she ran shared Technology and Operations, as well as being head of the Bournemouth-based global technology and operational hub.   Ms. Machell is a member of the Operating Committee of Barclays Capital.

During her career at JPMorgan she had responsibility for the investment bank's operational groups in Europe and led a number of offshoring and nearshoring initiatives.

From 1994 to 1998, Ms. Machell was Managing Director of OMLX, the Swedish Derivatives Exchange. Prior to this, she worked in Product Control at Merrill Lynch.

Ms. Machell has degrees in Classical Studies and Law from Bristol University and Lancaster Gate.  She qualified as a chartered accountant with Ernst & Young in 1991.

Andrew Slough

Payments Industry Director, HSBC

Andrew joined Midland Bank in 1983 after leaving university and spent his first few years in the branch network in London.

He joined Cards in 1985 initially working on the Bank's first EFTPOS initiative and then spent a period on secondment to the national EFTPOS project, returning to the Bank in the late 1980s.  Andrew assumed responsibility for product development in merchant acquiring during the period of Midland Bank's entry into that business in its own right.

In the early 1990s, Andrew took responsibility for payment system management for the Cards business as a whole, which included the relationship management of all card schemes and management of regulatory issues.  His final role in UK Cards at that time was as Head of Product Development.

Between 1995 and 1999, Andrew was seconded to HSBC USA in Buffalo, New York. Initially he was responsible for strategic development, including the launch of debit cards.  Andrew then assumed responsibility for the Cards business in total, including credit, debit and merchant acquiring.  Andrew returned to London in 2000 where he was responsible for business development within HSBC's Global Card Unit embracing the execution of various strategic initiatives around the Group, like e-payments and Chip.

In January 2004 Andrew assumed responsibility for business development within European Cards.  Between 2005 and 2009 he was responsible for the commercial banking aspects of cards, heading first the Acquiring and then the Commercial Card issuing businesses.  In 2010 he assumed responsibility for the Payments Industry Team within HSBC.

Andrew went to school in London and then university in Bath where he received his degree in Economics.  He is married with two children.

Jeremy Wood

Shareholder Representative Director

Jeremy is divisional director, member account administration for Nationwide.  This incorporates most of the Groups operations' teams and payments.

He joined Nationwide in 1990 working within the commercial team. Jeremy has been a Divisional Director since 1999.