Vocalink

Marion King

Chief Executive Officer

Marion joined as CEO in 2002 as the first female, first non-banker to lead the company.  She is responsible for revolutionising payments in the UK and transforming VocaLink from a domestic back-office supplier into an international payments transaction specialist.

Marion has over 15 years experience in senior level management. Before joining the company, she held global leadership roles in Reuters, including managing director of its East Asia operation, and managing director of Reuters Global Transactions.

Claire Hafner

Chief Financial Officer

Claire joined VocaLink in August 2009 as Chief Financial Officer (CFO), and is responsible for all aspects of the company's financial management, including the accounting, commercial, procurement, and risk and compliance functions, as well as corporate strategy.

Claire joined VocaLink from Eversheds LLP where she was Finance Director (FD).  In this role she was instrumental in turning around the financial operations of the company and running the IT, facilities and procurement functions.  She also introduced a new global account management system that helped the company to win the FT Innovation Award for its billing and fee offering in 2008.

Prior to Eversheds, Claire worked as the acting FD of LCH Clearnet, and before this as the first FD of the IT and Operations division at Barclays Bank.  In this position she set up the division's financial strategy and led large outsourcing and cost reduction initiatives across the business. Claire also held several finance director divisional roles at British Telecommunications as well as holding various board positions in BT's international joint ventures.

Ian Gausden

Chief Operating Officer

Ian joined LINK Interchange Network in 2006. He is responsible for IT and operations, ensuring VocaLink's 'never fail' service reputation is protected and enhanced. His portfolio of projects and programmes is extensive but they have a common theme - delivering high quality products in a competitive and challenging financial services environment. Ian has more than 20 years management experience within the UK payments and consultancy industry, principally at Barclaycard's Merchant Acquiring business where he was Head of Information Systems.

Fred Bär

Managing Director Euro Services

Fred Bär joined VocaLink in 2009 and is responsible for the company's continental European strategy, diversification and growth.  Fred leads the overall business management of VocaLink's Euro Services offering which includes SEPA value added services and real-time payments.

Prior to his current role, Fred worked as a strategy consultant with the EBA Clearing in Paris and Brussels. Previously he served as Executive Vice President at Equens, the Dutch payments service provider where he had responsibility for marketing, sales and business development.  During his 8 years at Equens/Interpay, he led the clearing house business unit and the e-purse business unit.

Before joining Interpay, he held management positions at KPN Mobile Telecom, Digital Equipment Corporation and Royal Dutch Shell.

David Conkleton

Managing Director Card Services

David Conkleton joined VocaLink in 2009 and is responsible for the Card Services business unit,  This responsibility includes management of VocaLink's core contract with the LINK scheme, the strategic development and leadership of the business in UK and Europe, and  the ongoing relationships with all Card Services clients.

David has over 20 years experience in the IT services industry and has broad experience in sales, business development and business management primarily for Financial Services and Public Sector clients.  This experience includes development and management of significant client relationships with EDS, and business turnaround and growth activities  as Managing Director of Parity Solutions from where he joined VocaLink.

Nick Masterson-Jones

Managing Director Transaction Services

Nick Masterson-Jones has overall responsibility for the company's Transaction Services business.  This role includes managing VocaLink's core contracts for Bacs, Faster Payments, the UK Government and Bankgirocentralen (BGC), the Swedish ACH.

Nick is playing a key role in the outsourcing deal between VocaLink and Swedish processor BGC, which will see the majority of Swedish direct debit and credit transfer payments being processed by VocaLink in the UK.  This is a world first - the first time the processing of a national payments scheme has been transferred to a non-domestic provider.

In his previous role as Director of IT, Nick managed all IT development work at VocaLink and was the driving force behind the award-winning payments platform renewal programme from 2004 to 2006.  In May 2007 Nick and his team were responsible for the successful launch of the central infrastructure of the UK Faster Payments Service.  This was followed in January 2008 by the successful launch of VocaLink's Euro Clearing and Settlement services and the subsequent launch of SEPA Direct Debit in November 2009.

Nick has over 24 years management experience working for high profile financial institutions such as JP Morgan, UBS, Reuters, Deloitte and Touche and several major UK banks.  He has held a broad range of roles in banking, risk management and IT.  Nick joined VocaLink in 2003.

Mark Chapman

Director of Commercial Marketing

Mark Chapman joined VocaLink in January 2010 and brings twenty years of experience in the areas of business management and marketing.  Mark is responsible for all aspects of marketing and corporate communications at VocaLink, as well as customer experience improvement.

During his career Mark has previously held senior positions at Lloyds TSB and Barclays, and has worked as a management consultant at Visa Europe and Santander.

Tim Ensor-Clinch

Director of Legal

Tim joined Bacs in 2003 to assist with the corporate restructuring process from which VocaLink was created as a separate infrastructure provider.  He is responsible for the provision of legal and company secretarial services and is counsel to the group board, chairman and chief executive officer. Tim is also group company secretary for the holding company and intermediate subsidiary companies.  His department is responsible for the management and provision of all legal and related advice and assistance across all business divisions.

Tim has been instrumental in the development of the VocaLink core scheme legal frameworks and the development of the company's corporate governance structure.  Tim was called to the Bar in 1997 and has over 10 years experience as in-house counsel working in diverse industries.

Debbie Lombard

Director of HR and OD

Debbie joined Bacs in 1991.  Within VocaLink she is responsible for enabling high levels of performance amongst all employees.  Working in partnership with executive and senior management, her primary aim is to identify, recommend and implement all aspects of human resources and operational development strategy.

Debbie has over 15 years experience with the organisation; a multi-site company that has transformed from an operational not-for-profit organisation into a commercial and competitive player in the international payments industry.