Responsible Business

For a sustainable future

VocaLink is at the heart of the community, with the ability to connect every personal and business bank account in the UK.

We seek to drive beyond industry best practice in everything we do, and set the standard as an innovative business partner. This includes the way that we think about our own sustainability programme, and the positive impact that we can have in communities where people use payments to support their day to day lives. Read about how we have tracked our performance on a number of topical responsibility issues and opportunities in our Responsible Business Report 2013.

Our expertise and commitment to responsible business can be recognised with the following:


Business in the Community: Corporate Responsibility Index
We use this framework to measure and monitor our responsible business practices. We are proud to achieve 3.5 stars, with a score of 93% in BITC’s revised CR Index, the most challenging benchmark since its launch in 2002. BITC have announced VocaLink as the Financial Services sector leader for 2014.
Download the BITC CR Index 2014 Insight Report


Investors in People
We have been awarded the Investors in People (IiP) Gold standard for how we develop, support and motivate our people. The accreditation is in recognition of VocaLink’s practices which are above the national benchmark quality requirement, placing us among the top 2% of IiP certified UK companies.


ISO14001 Environmental Management Standard
All of our operational sites conform to the ISO14001 environmental standard, an internationally recognised benchmark that endorses our ongoing commitment to manage impacts successfully, ensuring that our actions have a positive and protective effect on the environment wherever possible.



United Nations Global Compact
We are an active participant the UN Global compact, aligning our operations and strategies with the ten universally accepted principles and working practices in the areas of human rights, labour, environment and anti-corruption. Read our Supplier Code of Conduct.

Our responsible business programme is sponsored at board and executive level and managed by a structured responsible business Board. Our objective is to deliver responsible business practice through four interrelated workstreams: People, Marketplace, Environment and Communities.

Debbie Lombard, Director of HR&OD, sponsors our People, valuing the contribution of our employees by maintaining a healthy and safe working environment and promoting a stimulating and engaging culture. Why not join us?  VocaLink Careers

Claire Hafner, Chief Financial Officer, sponsors our Marketplace, establishing ethical supply chain partnerships and delivering responsible products and services to our customers. Read our view on Delivering Sustainable Procurement and our Supplier Code of Conduct which adopts the ten universally adopted principles of the UN Global Compact.

Chris Rawson, Chief Operating Officer, sponsors our Environment, improving our working environment and the impact that our data centres have on the global environment. For an information-led organisation like ours, environmental management is not just about responsibility; it's about efficiency.

Contact VocaLink

To email us or request a call back please contact us using our

Online contact form