VocaLink aims to assist its customers when they make a change to their technical environment or to their processing systems that connect to VocaLink.

This assistance can take the form of providing the customer with facilities to test the effects of the change before full deployment. Additionally, VocaLink may have to make changes to its own infrastructure that interfaces with that of the consumer.

Alternatively a customer may wish to propose a variation or change to an existing VocaLink product.

In any of these situations the customer should complete a customer change support (CCS) form with a description of their request. The completed form should be emailed to ccs@vocalink.com.

Related downloads

CCS form (.doc 66kb)
CCS service description (.pdf 217kb)