VocaLink offers a complete ATM solution for banks, building societies, independent ATM deployers and any organisation entering the ATM acquiring business. Outsourcing is a powerful way to reduce costs, increase revenue and tap into the expertise available at the heart of the UK’s ATM capability.
The VocaLink solution maximises the revenue potential of an ATM estate while reducing the overheads associated with maintaining a processing platform in compliance with industry mandates. We enable ATM owners to maximise their ATM investment by outsourcing as many or as few functions as their operation requires.
Our managed service includes:
- A complete deployment solution including ATM staging, connectivity, installation and testing.
- Domestic and international terminal-driving and transaction processing to route transactions to the cardholder’s bank
- Support of the full range of transaction types from cash withdrawals and bank account enquiry, to mobile phone top-up, dynamic currency conversion, foreign currency dispense, advertising and the facility to apply dynamic surcharging
- Connectivity to card schemes using a range of communications options including acceptance of transactions from cards issued overseas to deliver a more positive customer experience
- Access to an online self-service capability to configure, monitor, manage and report on the ATM estate
- Secure encryption services to protect ATM data during transmission and storage
- A single image across all Windows™ platforms to make possible the integration of ATMs, Intelligent Deposit Machines (IDMs) and kiosks with external banking applications, using web services to provide existing banking and internet capability to customers
- 24-hour network and device monitoring, our skilled helpdesk ensures the rapid identification and resolution of any emerging events and requirements