Customer change support
Aligning our systems with your requirements
From time to time customers need to upgrade their technical
environments or processing systems. They want to be sure that their
connectivity to VocaLink's infrastructure won't be compromised. We
collaborate closely to make sure of that.
We can provide pre-deployment test facilities to assess the
effect of any change. Our systems support a very wide range of
connectivity options so in most cases there'll be no impact.
But where needed, we'll modify our infrastructure so there's a
seamless transition.
There are also instances when customers want to propose a
variation or enhancement to an existing VocaLink product.
If you're updating your systems or want to request an amendment
ciick on the link to download a customer change support (CCS) form.
The completed form should be emailed to ccs@vocalink.com.