ANNUAL REPORT 2016

PAYMENTS FOR A NEW ERA


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At VocaLink we operate a world-class payment system that enables money to flow smoothly and in real-time, driving the UK economy. In 2016 we processed 11.7 billion transactions, up 4% on 2015. Transactions through the UK Faster Payments System increased by 14%. 

Our UK business is a profitable, well-oiled machine that continues to perform strongly, enabling us to innovate and invest in new products. Internationally we continue to service our customers in Sweden and Singapore. During 2016 we launched new programs with The Clearing House in the US and National ITMX in Thailand. We see a number of further opportunites in North America, Asia, the Middle East and Latin America.

The diversification of our business has enabled us to fill the order book beyond 2016, both by securing existing contracts and by winning new ones. Our anticipated acquisition by Mastercard should enable us to further build momentum in our international business.

HIGHLIGHTS OF THE YEAR

A YEAR OF MILESTONES

CHAIRMAN'S FOREWORD

"Payments continue to see great innovation and change in the UK and globally."

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CEO Update

"VocaLink is a team with drive, passion and proven results."

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REALISING LIMITLESS PAYMENTS

OUR STRATEGIC PRIORITIES

Invest in our capabilities

We continue to invest in our underlying infrastructure and in our people to drive innovation and to meet the growing needs of our international customers. 

Real-time is an essential component of innovation in payments today and delivering world-class payment technology will require sustained investment. 

Build a number of significant new businesses

With the precedent for our international business now set and the diversification of our offering well underway, 2017 will be about translating early successes into a significant global pipeline of opportunities, deepening our international relationships and realising limitless payment choices for customers.  

Deliver class-leading efficiency and execution capability

Combining improved efficiencies with industry-leading customer service and world-class execution is vital to our success in the UK and internationally. As the business grows in 2017 we are instilling the discipline to ensure that any improvements we make to our UK capabilities are reflected throughout our international businesses. 

Financial Review

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Enterprise wide Risk Management

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CUSTOMER CENTRICITY

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RESPONSIBLE BUSINESS

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