Our People

VocaLink was formed out of the merger between Voca Limited and LINK Interchange Network Limited on 2 July 2007. As part of the merger a newly established holding company was formed (VocaLink Holdings Limited) which acquired the entire share capital of both Voca and LINK Interchange Network Limited.

VocaLink Limited is the principal trading entity, which is a wholly owned subsidiary of VocaLink Holdings Limited. A consortium of 18 banks and building societies own VocaLink Holdings Limited, including Barclays Bank plc, Royal Bank of Scotland group, Lloyds Banking Group, HSBC and Santander.

Membership of the board of VocaLink Holdings Limited includes five representatives appointed by shareholders, three independent non-executive directors, the chief executive officer and chief financial officer.

The chairman of the board is Sir John Gieve, formerly Deputy Governor of the Bank of England.

LEADERSHIP TEAM

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David Yates

Chief Executive Officer

 

Prior to joining VocaLink, David was President of Western Union with responsibility for Business Development and Innovation. At Western Union, David oversaw the development of strategy for e-Commerce, Mobile Payments, Business Payments and Pre-Paid Cards. Previously he spent six years at First Data Corporation (FDC), most recently as Executive Vice President managing all of FDC's activities outside of the US, including merchant acquiring, merchant transaction processing, issuer processing and ATM network solutions business units. David has also served in executive roles with several major international corporations, including IBM, General Electric and American Management Systems.

David currently serves on the Board of WorldPay, Europe's largest acquirer and e-Commerce specialist. David has a master's degree in law from Oxford University and is fluent in German and French.

Tim Ensor-Clinch

Chief Legal Officer

 

Tim joined Bacs in 2003 to assist with the corporate restructuring process from which VocaLink was created as a separate infrastructure provider.

He is responsible for the provision of legal and company secretarial services and is counsel to the group board, chairman and chief executive officer. Tim is also group company secretary for the holding  company and intermediate subsidiary companies.

His department is responsible for the management and provision of all legal and related advice and assistance across all business divisions. Tim has been instrumental in the development of the VocaLink core scheme legal frameworks and the development of the company's corporate governance structure. Tim was called to the Bar in 1997 and  has over 10 years experience as in-house counsel working in diverse industries.

Ian Gausden

Managing Director of LINK ATM Services

 

Ian joined LINK Interchange Network in 2006 and is Managing Director of LINK ATM Services, with responsibility for VocaLink’s Link Scheme processing and the AMS driving businesses.

Previously Ian served as VocaLink’s Chief Operating Officer responsible for all aspects of IT and operations. Ian has more than 20 years management experience within the UK payments and consultancy industry, principally at Barclaycard's Merchant Acquiring business where he was Head of Information Systems.

Claire Hafner

Chief Financial Officer

 

Claire joined VocaLink in August 2009 as Chief Financial Officer (CFO), and is responsible for all aspects of the company's financial management, including the accounting, commercial and procurement.

Claire joined VocaLink from Eversheds LLP where she was Finance Director (FD). In this role she was instrumental in turning around the financial operations of the company and running the IT, facilities and  procurement functions. She also introduced a new global account management system that helped the company to win the FT Innovation Award for its billing and fee offering in 2008.

Prior to Eversheds, Claire worked as the acting FD of LCH Clearnet, and before this as the first FD of the IT and Operations division at Barclays Bank. In this position she set up the division's financial  strategy and led large outsourcing and cost reduction initiatives across the business. 

Debbie Lombard

Chief Human Resources Officer

 

Debbie joined Bacs in 1991. Within VocaLink she is responsible for enabling high levels of performance amongst all employees.

Working in partnership with executive and senior management, her  primary aim is to identify, recommend and implement all aspects of human resources and operational development strategy. Debbie has over 15 years experience with the organisation; a multi-site company that has transformed from an operational not-for-profit organisation into a commercial and competitive player in the  international payments industry.

Chris Rawson

Chief Operating Officer

 

Chris joined VocaLink as Chief Operating Officer in September 2013. He is responsible for IT and operations, ensuring VocaLink's reputation is protected and enhanced through the delivery of high availability services to the payments industry, both in the UK and overseas.

His portfolio of projects and programmes is extensive but they have a common theme - delivering high quality products in a competitive and challenging financial services environment.

Prior to joining VocaLink, Chris worked with a number of prominent companies as a transformation director, leading major business change initiatives to introduce cost efficiencies and drive value for his clients. He has a strong background in IT, over more than 35 years, and spent many years as CIO in well known financial services organisations. 

Paul Stoddart

Managing Director, Strategy, Products, Marketing & Business Development

 

Paul joined the Board of VocaLink Ltd in June 2012 as Managing Director responsible for Strategy, Corporate Development, Marketing and the UK & International Product portfolios incl. Bacs, Faster Payments, Mobile and Immediate Payment Services.

Paul's previous role was at Barclays where he was responsible for M&A and Asset Disposals for Barclaycard globally, covering Credit Card Issuing, Merchant Acquiring, Retail & Motor Finance, Loyalty & Reward.

Prior to this Paul spent over 10 years at RBS where he held a number of senior roles in Group Corporate Development and Retail and latterly in Global Transactions Services where he ran Product and Marketing for WorldPay for 4 years and then led M&A and Corporate Development activities.

Mark Bishop

Chief Risk Officer

 

Mark joined VocaLink as Chief Risk Officer in January 2015 and is responsible for the oversight and development of the VocaLink risk management framework, which supports provision of our core services and business growth opportunities.

Mark has over twenty-four years’ experience in financial services and risk management, predominantly within the Retail Banking sectors including cards issuing, acquiring, regulatory programmes and  payments infrastructure. He has led the design and delivery of governance, risk and control frameworks across multiple businesses and strategic projects. Prior to joining VocaLink Mark has held senior  risk roles in Barclays and operated as an independent risk consultant.

Andrew Williams-Fry

Chief Regulatory Officer

 

Andrew leads the Regulatory and Corporate Affairs Division, which was created in response to the changing UK payments landscape and the new Payment Systems Regulator (PSR), which formally came into existence on 1 April 2015.

Andrew joined VocaLink from the aviation industry where he was Chief Economist for Gatwick Airport, leading the response to the Civil Aviation Authority’s regulatory review. Prior to this role, Andrew was Head of Regulation at NATS the UK's air traffic control.

With the introduction of the PSR and its initial focus on the provision of payments infrastructure, Andrew’s main responsibility is to lead VocaLink’s engagement with the PSR, as well as with the other UK and EU financial services regulators.

VOCALINK BOARD MEMBERS

Sir John Gieve

Chairman of VocaLink

Sir John joined VocaLink as Chairman in July 2009. He joined the company on leaving the Bank of England where he was a Deputy Governor and a member of the Monetary Policy Committee and on the board of the Financial Services Authority. He was also on the steering committee of the Financial Stability Forum (now Board) which led the international response to the 2007-09 financial crisis.

He has a deep knowledge of public policy in the UK and internationally. He has held some of the most senior positions in the UK Treasury and other parts of government and led the delivery of many initiatives in the financial services sector.

David Yates

Chief Executive Officer

 

Prior to joining VocaLink, David was President of Western Union with responsibility for Business Development and Innovation. At Western Union, David oversaw the development of strategy for e-Commerce, Mobile Payments, Business Payments and Pre-Paid Cards. Previously he spent six years at First Data Corporation (FDC), most recently as Executive Vice President managing all of FDC's activities outside of the US, including merchant acquiring, merchant transaction processing, issuer processing and ATM network solutions business units. David has also served in executive roles with several major international corporations, including IBM, General Electric and American Management Systems.

David currently serves on the Board of WorldPay, Europe's largest acquirer and e-Commerce specialist. David has a master's degree in law from Oxford University and is fluent in German and French.

Claire Hafner

Chief Financial Officer

 

Claire joined VocaLink in August 2009 as Chief Financial Officer (CFO), and is responsible for all aspects of the company's financial management, including the accounting, commercial and procurement.

Claire joined VocaLink from Eversheds LLP where she was Finance Director (FD). In this role she was instrumental in turning around the financial operations of the company and running the IT, facilities and  procurement functions. She also introduced a new global account management system that helped the company to win the FT Innovation Award for its billing and fee offering in 2008.

Prior to Eversheds, Claire worked as the acting FD of LCH Clearnet, and before this as the first FD of the IT and Operations division at Barclays Bank. In this position she set up the division's financial  strategy and led large outsourcing and cost reduction initiatives across the business. 

Richard Hooper CBE

Senior Non-executive Independent Director

Richard joined VocaLink's board in 2008. He has spent his working life in the converging worlds of media, communications and technology. Richard began at the BBC then left to run a Government R&D programme on computer assisted learning.

In 1978 he moved to the private sector. Richard spent six years at BT during which he oversaw the transformation of Yellow Pages and the launch of Prestel. Since 1988 he has built a portfolio of interests across the public and private sectors.

From 1990-2003 he was a member, then chairman, of the Radio Authority. He joined Ofcom when the Radio Authority's role was merged with Ofcom. He was the founding Deputy Chairman of Ofcom and Chairman of the Content Board from 2003-2006.

In 2008, the Secretary of State for Business appointed Richard to chair the independent review of postal services. In 2010 the Secretary of State for Culture Media and Sport appointed Richard as Chair of the Selection Panel for the Independently Funded News Consortia in Wales, Scotland and northern England. Richard is also Senior Independent Director on the Board of Yell Group plc.

Angus Maclennan

Non-executive Independent Director

Angus joined VocaLink's board as a senior independent director in 2010. He is an experienced banker having spent over 30 years' in the City of London and in financial centres around the world. Angus has broad sector experience ranging from credit and risk through to managing governance projects and leading corporate strategy initiatives in financial services institutions. Throughout his career, Angus has had a strong focus on business development.

Prior to taking up his position on the VocaLink board, Angus was CEO, Merchant Banking Fortis Bank Group. In this role, he managed a total portfolio of €90 billion and teams across 23 countries. Angus' other current appointments include : Chairman, Institute of Risk Standards & Qualifications (iRSQ); Chairman, An Teallach Energy Co Ltd; Non-executive director to ABC International Bank plc; Senior Advisor to the Board, The Isle of Harris Distillery Company; Senior Advisor to the Board, Nordic Aviation Capital A/S; and Vice Chairman, The Eve Appeal.

Angus is a Freeman of the City of London and Freeman of the Worshipful Company of International Bankers.

Geeta Gopalan

Non-executive Independent Director

Geeta joined the VocaLink board in 2013 bringing a wealth of global corporate and retail financial services experience. In addition to working privately as a consultant to the financial services industry, Geeta is focussed on the voluntary and social enterprise sectors. She sits on the England Executive Committee of the Big Lottery Fund and is the Chair of Governance Committee of PilotLight a UK enterprise providing strategic support for charitable institutions. She also sits on the Board of Social and Sustainable Capital, an enterprise focused on community and social investments.

In 2006 Geeta joined HBOS Plc where she was head of the Payments Service business managing 2000 people across the UK in a business that served over 40,000 corporate and 15 million retail customers.

Prior to this Geeta worked for 17 years at Citigroup and held roles in the Global Transaction Bank across the US, UK and India covering product, operations and technology. Geeta was appointed Managing Director of CitiGroup Limited in 2004 consolidating and restructuring the business.

Geeta has previously been a Non-Executive Director on the board of the Payments Council.

Paul Emney

Non-Executive Director Chief Operating Officer, Corporate Banking, Barclays

Paul joined VocaLink's board in 2012. With over 16 years' experience in the banking sector, Paul is an experienced Chief Operating Officer. He joined Barclays in 1996, and he is now the Chief Operating Officer of Corporate Banking.

Paul has a strong track record in driving strategic change and has held a number of roles across the bank, including COO for Structured Capital Markets and Private Equity. Prior to a COO, Paul was a senior member of the Finance function.

His career has taken him as far afield as the Middle East during an 18 month secondment with the Qatar Investment Authority where, as acting COO, he was responsible for building and strengthening QIA's operating platform. On his return from secondment in 2010 he was appointed CFO of Corporate Banking, and appointed as COO in 2012.

Paul is a chartered accountant and holds a degree in industrial economics from Nottingham University.

Sarah Beauvallet

Sarah Beauvallet, Managing Director, Transactional Banking & Liquidity, Santander Plc

Responsible for all payment channels offered to Santander's corporate and commercial customers, Sarah works closely with internal teams in the development of new services and manages a national team of specialist product partners in the commercialisation of these as they are made available. Also responsible for the deposit services offered to corporate and commercial clients.

Started career in France where, armed with a degree in Modern Languages (French and Russian) & Economics, she worked in Eastern European correspondent banking & commercial banking divisions before joining the factoring arm of BNP Paribas.

From here she was recruited back to the UK by HSBC where she worked in international trade & corporate divisions before joining Fortis bank as Regional MD for the South East of England Division. She benefits from over 25 years' experience in corporate & commercial banking with a deep understanding of the domestic and international specialist product needs of businesses of all sizes.

Paul Horlock

Head of Payments and Banking Operations, Nationwide Building Society

Paul is responsible for all Payment and Banking processes across the Nationwide group. This includes : all low and high value electronic payment transactions, paper transactions, cash and cards along with key account transfer and maintenance activity.

He is also the accountable executive for all key payment projects across Nationwide covering PSD 2012, integration with the group's new operating systems and the development and delivery of the future strategic payments infrastructure.

Prior to joining in Nationwide in 2010, Paul spent 9 years with Barclays where his last position was Head of Global Processing with direct responsibility for operations in the UK, US and India.

Prior to joining Barclays, Paul worked for the Prudential Assurance Company and spent time working in the Lloyds of London insurance environment.

Andrew Slough

Payments Industry Director, HSBC

Andrew joined Midland Bank in 1983 after leaving university and spent his first few years in the branch network in London.

He joined Cards in 1985 initially working on the Bank's first EFTPOS initiative and then spent a period on secondment to the national EFTPOS project, returning to the Bank in the late 1980s. Andrew assumed responsibility for product development in merchant acquiring during the period of Midland Bank's entry into that business in its own right.

In the early 1990s, Andrew took responsibility for payment system management for the Cards business as a whole, which included the relationship management of all card schemes and management of regulatory issues. His final role in UK Cards at that time was as Head of Product Development.

Between 1995 and 1999, Andrew was seconded to HSBC USA in Buffalo, New York. Initially he was responsible for strategic development, including the launch of debit cards. Andrew then assumed responsibility for the Cards business in total, including credit, debit and merchant acquiring. Andrew returned to London in 2000 where he was responsible for business development within HSBC's Global Card Unit embracing the execution of various strategic initiatives around the Group, like e-payments and Chip.

In January 2004 Andrew assumed responsibility for business development within European Cards. Between 2005 and 2009 he was responsible for the commercial banking aspects of cards, heading first the Acquiring and then the Commercial Card issuing businesses. In 2010 he assumed responsibility for the Payments Industry Team within HSBC.

Andrew went to school in London and then university in Bath where he received his degree in Economics. He is married with two children.

Daniel Meredith Jones

Director of Group Corporate Development, Lloyds Banking Group

Prior to joining Lloyds Banking Group in 2011 he began his career in M&A at Deutsche Morgan Grenfell, then Goldman Sachs, before moving to Barclays in 2004 where he became Co-Head of Group Corporate Development. At LBG he has been responsible for the sale of non core portfolios and businesses, contributing towards the £111bn reduction in non core assets since the beginning of 2011.

John Lyons

Head of Strategy, Design & Change (Payments), Natwest

John is a career banker, having joined NatWest International Banking Division in 1983. Specialising in Cash Management and Payments, John has held various leadership roles including 10 years in senior operations roles:

  • Managing Director and Head of Strategy, Design & Change, Payments
  • Global Head of Change, International Banking
  • Managing Director of Global Transaction Banking (UK) 
  • Managing Director of Banking Relationships, Corporate Banking

John’s professional development includes programmes at Warwick Business School, Cranfield, Harvard Business School and INSEAD, Paris. Married to Jenny, he has three daughters, is an avid skier, plays golf and enjoys motor sports.

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