ATM Services


Vocalink ATM Products – boosting the efficiency of the ATM community.

Vocalink powers the world's busiest ATM network and provides transaction switching, clearing and settlement for the UK LINK scheme. We connect over 70,000 ATMs and process over 3.5 billion card-initiated payments every year.

The Vocalink infrastructure enables over 30,000 individual Post Office counters, the largest branch network in Europe, to provide a range of basic banking transactions. We settle more than £430 million transactions daily.

Flexible Solutions for ATM Networks

Our core infrastructure capability is augmented with value-added services that leverage our practical experience, know-how and technical capabilities. We work in partnership with banks, independent ATM deployers, mobile phone operators and retailers to realise opportunities within the card payments value chain.

Vocalink offers a range of ATM switching, managed ATM services, mobile phone top-up and gateway services for the benefit of cardholders. We are the largest ATM service provider in Europe directly managing more than 20,000 ATMs.

Our expertise in connectivity brings innovative interoperability to existing networks, offering seamless connectivity to China UnionPay and PULSE (USA). This allows scheme cardholders to use over 14,000 UK ATMs.

Vocalink ATM Managed Service

Re-engineer the cost economics of ATM management. Vocalink ATM managed services can boost the efficiency of your ATM estate. Our approach is flexible, pragmatic and based on extensive experience. The Vocalink ATM Managed Service has everything you need to manage your ATM estate profitably.

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Immediate and ongoing regulatory compliance assured

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Complete end-to-end solution. Proven expertise ensures safe, reliable service

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Support for a full range of transaction types, including cash withdrawals, dynamic currency conversion and mobile phone top-up

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ATM helpdesk support: incident management, end-to-end client support, operational and management reporting

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Complete deployment solution: ATM staging, connectivity, installation and testing, dynamic currency conversion and mobile phone top-up

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ATM services – solutions throughout the payments chain

NETWORK BANKING

The Vocalink Network Banking service offers consumers a choice of banking services at a local retail store or Post Office. Services can include; balance enquiry, cash withdrawal and cash deposits.

The service offers benefits to merchant acquirers and their customers in the form of a new revenue stream. Card issuers can extend their reach and retailers benefit from the increased likelihood that the cash will be spent in store.

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RESILIENCE SERVICES

The ATM helps meet the cash demands of the 24/7 society. In this connected age, people expect access to their cash where and when they want and have become accustomed to near perfect service availability.

Often, this is their only method of withdrawing cash so any interruption has a serious impact on their day-to-day lives, as well as your brand and reputation as a card issuer. As a result, customer expectations are high, so consequently any amount of service degradation is perceived as a failure. Our resilience services are designed to provide you with a robust and reliable contingency plan, to keep customers transacting even when systems are unavailable.

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top-up services

The UK's prepay market is changing. Consumers appreciate a secure, convenient alternative to post-pay services that improves budgeting and increases flexibility.

The rise of prepaid products demonstrates the advantages of prepay as a new, smart way to pay and manage spending according to individual needs and circumstances. Prepay services are growing in popularity and, for many adults who have grown up with these, prepay is a natural lifestyle choice.

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