CUSTOMER SUPPORT


Vocalink offers a range of customer support services that help you gain business insight from your payments information. Our services give you easy access to information that can provide vital input into business strategy and decision-making.

SORT CODE FINDER

Search online for sort codes and validate them to ensure that you always use the correct code. The Extended Industry Sort Code Directory powers Sort Code Finder, and contains the most comprehensive information available on the UK payments industry.

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EISCD

The Extended Industry Sort Code Directory (EISCD) is produced, maintained and distributed by Vocalink. It provides instant access to the most up-to-date sort code checker and finder information as it is updated weekly to reflect industry changes.

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MANAGEMENT INFORMATION

Vocalink Management Information Services enable you to harness powerful data to deliver business benefits. You can use them to gain a deeper understanding of UK payments patterns throughout your business using our unique industry metrics.

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CUSTOMER CHANGE SUPPORT

Customers occasionally change their technical environments and processing systems. We can provide pre-deployment test facilities to assess the effect of any specific change.

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MODULUS CHECKING

Modulus checking can be used to validate account details that are quoted in payment instructions. Validating account numbers before submission can reduce the number of referred payments and minimise time spent investigating returned payments.

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DIRECT DEBIT ORIGINATORS EXTRACT

For banks and software suppliers seeking to resolve Direct Debit queries, the Direct Debit Originator's Extract contains details of all Direct Debit originators.

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CUSTOMER SERVICES

Vocalink has a strong customer-centric ethos and works to ensure the customer is at the heart of everything we do. Vocalink recently became a member of the Institute of Customer Service and quickly achieved the prestigious ICS ServiceMark accreditation.

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