Customers occasionally change their technical environments and processing systems. It is vital that connectivity to Vocalink services is not compromised during or after systems upgrades.
We can provide pre-deployment test facilities to assess the effect of any specific change. Our systems support a very wide range of connectivity options so in most cases there will be no impact. But where needed, we will modify our infrastructure so there is a seamless transition.
There are also instances when customers want to propose a variation or enhancement to an existing Vocalink product. If you're updating your systems or want to request an amendment, simply complete a customer change support (CCS) form.