Part of what makes VocaLink a world class organisation is our commitment to providing our customers with smarter payment solutions - by being their Smarter Payments Partner. We engage with our stakeholders, respond to feedback and incorporate their views through our annual customer satisfaction surveys and action plans for improvements.
Our Responsible Business Programme is sponsored at Board and Executive level and managed by a structured Responsible Business Board. Our objective is to deliver responsible business practice through four interrelated workstreams that reach every aspect of our business: Community, Environment, Marketplace and People.
Our targets were indentified and agreed by our Responsible Business Board as topical responsibility issues and opportunities that would improve our business sustainability. In this report you can see how we have tracked our performance against our targets.
Download the report to learn more...