Mobile Payments: The Tipping Point

White paper

VocaLink has completed one of the largest pieces of research into mobile usage by asking more than 10,000 adults across the United Kingdom (16-65 year olds) about their habits and behaviours.

The research was designed to understand usage of and attitudes to mobile payments in both general and specific scenarios (such as paying for parking and retail) and to explore consumers’ views on the aspects of trust, reliability and security.

Ubiquity and trust

Our research revealed that some 27% of respondents are using their smartphones for mobile banking and 20% use them to make payments, but no mobile payment system dominates the market.

Technical limitations mean that the existing niche solutions are not immediately able to meet the requirements of all mobile payment scenarios such as paying for taxis, paying bills or paying a tradesman.

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Mobile Payments: The Tipping Point

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