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A Mastercard company, Vocalink designs, builds and operates industry-leading bank account-based payment systems.
Our technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of nearly 70,000 ATMs. In 2017, we processed over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits in the UK.
In addition, our proven real-time bank account-based payment solutions provide more payment choice to customers in Singapore, Thailand and the United States.
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18 September 2019
Digital-only fintech banks are growing in popularity, with a notable proportion using them as their main current account, according to the new State of pay report from Vocalink, a Mastercard company.
The biennial report reveals that competition in banking may be beginning to increase with digital fintech banks – such as Monzo and Starling – accounting for over one in ten (13%) new bank accounts opened in the last six months. A quarter (24%) of these are being opened to be used as main current accounts, while the remainder are being used as a secondary account.
Many respondents in our survey hold multiple current accounts to manage their money - four in ten (40%) of these hold a secondary current account, increasing to nearly half (48%) among respondents aged 25-34. Of these secondary current accounts, 3% are with digital banks (such as Monzo or Starling) although this doubles for the 16-34 age group (6%) and increases to 8% among respondents in London.
While the mainstream banks are clearly still retaining the vast majority of their customers, the State of Pay report suggests the influx of new banks in recent years may be starting to have an impact. The research also shows there has been a 5% drop in new accounts among the ‘big banks’ in 2019 compared to 2018.
When looking at the typical customer of a digital-only fintech bank, the average age is slightly younger (31 years vs 48 years) and they are more likely to live in an urban area (66% vs 56%). They are also over twice as likely to use mobile payments (68% vs 30%) and tend to have a higher household income (£46k vs £33k).
The report reveals two main factors that may be behind the increasing popularity of the new digital banks: improved functionality of digital banks’ apps and being able to use the card abroad for free. These factors may particularly appeal to the younger generations - indeed nearly a third (30%) of respondents aged 25-44 are considering opening a digital-only account. However, it’s not solely younger respondents using them – one in twenty (6%) respondents aged 55-64 also have an account with a digital fintech bank.
Gregor Dobbie, CEO of Vocalink (a Mastercard company) comments: “After years of discussion around increasing competition in the banking sector, our latest State of Pay report suggests this is finally coming to fruition. While at present the rise in digital-only banks might be most common in urban areas and among younger generations, we expect to see this trend occurring more widely among other demographics in years to come. Many are choosing digital-only banks for the improved technology and lack of charges abroad, and it will be interesting to see how the traditional players respond to these new customer expectations.”
For further information and to download a copy of the full report, please visit vocalink.com/stateofpay
This 2019 study was commissioned by Vocalink, a Mastercard company, and was conducted by Ipsos MORI, a market research company.
The first stage of the research was a quantitative survey conducted online.
We sampled the views of 2002 UK adults aged between 16 and 75. The qualifying threshold for this audience was ownership of a current account and regular use of a mobile phone. Quotas were set during fieldwork to ensure the sample was representative of the UK population. And data was weighted post-fieldwork to be representative of the UK population by age, gender, social grade and geography. UK adults aged 16 to 75 were recruited via the I-Say online panel.
In addition, we spoke to 301 UK adults aged 76 and over. The qualifying threshold for this audience was ownership of a current account and regular use of a mobile phone. Quotas were set to during fieldwork to ensure the sample was representative of the UK population by geography. UK adults aged 76 and over were recruited via the I-Say online panel.
We also spoke to 300 users of banking or payment services in a microbusiness (with 0 to 9 employees) operating in the UK. Microbusiness users of banking services were recruited via the Dynata online panel.
All quantitative fieldwork was completed between 25 July and 5 August 2019.
The second stage of the research consisted of four focus groups in total, in Leeds (13 August 2019), London (14 August 2019), Bristol (15 August 2019) and Edinburgh (20 August 2019). Participants for the focus groups were recruited according to their attitude to different forms of payment.
Qualitative research is designed to be illustrative, detailed and exploratory. Please note that qualitative findings are not statistically representative of UK adults as a whole and are intended to provide insight into perceptions, feelings and behaviours of this audience.
Additional data has been sourced through Ipsos MORI’s Financial Research Survey (FRS). The FRS is a continuous survey among GB consumers and their financial holdings. 60,000 interviews are completed per annum with 58% conducted online and 42% face to face to be nationally representative of the GB population.
This is the fourth in a biannual series of reports on the state of pay in the UK since 2013. Previous reports were released in 2013, 2015 and 2017.
15 August 2019
Vocalink, a Mastercard company, today confirmed that Gregor Dobbie has been appointed as CEO. He has been UK Managing Director since May 2017.
As CEO, Gregor will lead Vocalink in its primary mission operating the UK’s critical national infrastructure and the expansion of B2B payment services in the UK. Vocalink forms part of Mastercard’s New Payment Platforms (NPP) business unit. NPP offers a range of world-class B2B payment services in the account-to-account space, enabling choice for customers and innovation across the entire digital ecosystem. His remit includes:
Gregor will also join the Management Committee of NPP at Mastercard reporting to Paul Stoddart, President of New Payment Platforms.
Paul Stoddart, President of New Payment Platforms, comments: “Gregor’s appointment as CEO of Vocalink is the natural next step for what has been a successful two years as UK MD. Gregor has a strong customer focus and recognises the increasing importance of innovation and resilience across our services. He will continue to drive the development of compelling solutions which meet the evolving needs of our customers.”
Gregor’s career has spanned more than 16 years in finance technology - from cash and cards to alternative payment solutions. He joined Vocalink’s Card Transaction Services business in 2014 as Director of Sales and Business Development. He then held the role of Managing Director of Sales at Vocalink from October 2015 where he was responsible for all components of sales across the organisation. In May 2017 he was appointed to the role of UK Managing Director. Prior to this, he was European Sales and Marketing Director and UK Managing Director at Glory Global Solutions.
Gregor Dobbie, CEO of Vocalink, comments: “The New Payment Platforms team is transforming global payments through services which range from national payments infrastructures to cutting-edge anti-fraud solutions. I am delighted to lead the dynamic and innovative Vocalink team, playing a key role in democratising money globally through modernising payment systems, reducing risk and speeding up payments for consumers and businesses. Together with our partners and customers, we’ll continue to enable the frictionless future of payments and help global economies and communities prosper.”
29 April 2019
Newly signed agreement supports Bangko Sentral ng Pilipinas’s National Retail Payment System’s (NRPS) aspiration to accelerate financial inclusion by growing digital payments in The Philippines
Today, it was announced that BancNet, the national clearing switch operator for InstaPay, a real-time retail paymentssystem in the Philippines, will tap into Mastercard’s expertise and the next-generation real-time payments technology of Vocalink to provide InstaPay users with improved services, better data capabilities, and stronger security features. This partnership will enable BancNet to leapfrog several generations of payments technology and bring the country to the forefront of state-of-the-art innovations in account-based real-time payments.
We will operate the infrastructure through a regional payments hub in the Asia Pacific region using the rich ISO 20022 messaging format, which streamlines communications across financial institutions, provides enhanced transaction data for mitigating risk, and facilitates compliance with regulatory requirements, among other purposes. With such an infrastructure, BancNet will be able to offer more seamless and secure services to its members. In particular, the new infrastructure will deliver cutting-edge data analytics and anti-money laundering (AML) services to help BancNet members identify “mule accounts”. In addition, this infrastructure will provide the members with more robust cyber security tools to ensure safety of the country’s rapidly growing digital payments ecosystem.
The BancNet and Mastercard collaboration is expected to further propel the adoption of InstaPay. This initiative will support Bangko Sentral ng Pilipinas and the payments industry’s shared vision of accelerating digital payments to 20% of all payment transactions in the country by 2020.
Cezar P. Consing, President of BancNet Inc., says “BancNet’s use of Mastercard and Vocalink’s technology will turbocharge InstaPay and lay the foundation for the growth of cashless payments in the Philippines. BancNet is excited to adopt this state-of-the-art technology and to contribute to the digitalization of our country.”
While InstaPay mainly supports person-to-person (P2P) payments today, use of the Vocalink technology will extend InstaPay’s reach to encompass broader consumer payments, government and commercial payments. Furthermore, this technology will enable a more intuitive customer experience by allowing fund transfers with the use of easy-to-remember proxies such as mobile numbers and email addresses. The transaction volume across InstaPay’s network grew 54% between the end of 2018 and March 31, 2019, underscoring the speed at which the market is embracing digital transformation.
“With InstaPay, we see greater empowerment of both the public and private sectors. Greater efficiencies of electronic payment channels will also bring about an accelerated velocity of payments, increasing economic activities,” says Bangko Sentral ng Pilipinas Deputy Governor Chuchi Fonacier.
Given the large number of overseas Filipino workers and the corresponding demand for international remittance services, BancNet intends to further develop InstaPay over time to enable users to make cross-border fund transfers securely and cost-effectively.
Ari Sarker, Co-President – Asia Pacific, Mastercard, says, “Mastercard has enduring partnerships with governments and companies in the region and is committed to helping them realize their digital ambitions, enabling connected commerce for everyone. The Philippines has a growing tech-savvy population, a flourishing digital economy, and access to an increasingly integrated regional trading network, all of which fuel a wide range of opportunities for digital transformation. Mastercard is excited to be a trusted partner in supporting the government’s vision of driving financial inclusion for the Philippines by accelerating digitalization.”
25 April 2019
Today we have announced that we have partnered with the Saudi Payments, a fully owned subsidiary of the Saudi Arabian Monetary Authority (SAMA) to launch real-time payments in the Kingdom.
The milestone partnership will enable account-to-account payments to be made instantly between financial institutions, businesses and consumers, a market-first in the country.
The new technology will positively impact the Kingdom’s economy by upgrading its payments infrastructure, significantly speeding up digital commerce and enabling newer fintechs and financial institutions to take advantage of the benefits of a digital economy.
Ziad Bin Bandar Al-Yousef, Managing Director, Saudi Payments said: “Saudi Payments commitment to be key player in transforming the Kingdom of Saudi Arabia into a cashless society is at the heart of our strategy and aligned with the kingdom's Vision 2030,as prescribed in the Financial Sector Development Program (FSDP). We believe the Kingdoms’ consumers and businesses will benefit tremendously from leveraging the power of real-time payments and help the Kingdom to a smooth transition to the digital economy. Our partnership with Vocalink and IBM to enable instant payments between financial institutions, businesses and consumers will introduce innovative solutions that will benefit our society for generations. ”
J.K. Khalil, General Manager of Saudi Arabia & Bahrain, Mastercard said:
“Real-time payments are transforming the financial services sector globally, showcasing tremendous potential in creating efficiencies across national economies and redefining the overall experience for users in Saudi. Our partnership with Saudi Payments will foster further innovation across the Kingdom. We see this is a significant step in enabling the Kingdom’s transition towards a more digital economy.”
For consumers and businesses, the new real-time payments platform will enable credit transfers, e-invoicing and billing, real-time payment acknowledgement, remittances and bulk payments instantly. The technology will also enable instant peer-to-peer money transfers between friends and family, simply from their smartphones and without the need of the recipient’s bank details.
The revolutionary payment system will use technology that is built on the latest ISO messaging standards, fostering further innovation and integration across the globe. It will reach the majority of financial institutions and accounts, working with Saudi Payments’ third-party services, supporting anti-fraud and compliance processes.
Our real-time payments technology was first implemented in the United Kingdom in 2008, where it has been highly successful and reliable for over a decade. It is also live in Singapore and in 2017, launched in Thailand where the PromptPay service has been adopted by over half of the population in just two years. Most recently, Vocalink was behind the transformative payments system launched in the US for The Clearing House’s RTP®.
6 February 2019
Mastercard today announced the appointment of Paul Stoddart as president, New Payment Platforms, effective March 1, 2019. Stoddart succeeds David Yates, who will transition into a senior advisory role focused on real-time national and cross-border payments strategies.
In this role, Stoddart will oversee the development and strategic integration of Mastercard’s real-time payments capabilities beyond traditional card-based solutions. Among these solutions are our Vocalink account-based payments, theHomesend joint venture and Mastercard Send.
“Paul’s industry experience and deep immersion in the business makes him the ideal choice to drive the growth of our account- based payment activities,” said Michael Miebach, chief product officer of Mastercard. “In his role as CEO of Vocalink, he has created momentum across the business, renewing relationships with key customers and expanding our infrastructure activities to new markets. We’ll now build on that foundation to deliver the technology and support needed for an expanded world of payments.”
In 2017, Stoddart was named chief executive officer of Vocalink following the company’s acquisition by Mastercard. He originally joined Vocalink as managing director, responsible for strategy, corporate development and its UK and international product portfolios.
Prior to Vocalink, Stoddart was responsible for mergers and acquisitions and asset disposal at Barclaycard. Earlier in his career, he spent 12 years at RBS, where he held senior roles in group corporate development, retail direct and the company’s WorldPay division.
During his 35-year career, Yates has built payments businesses around the world. Before joining Vocalink as CEO in 2011, he was president of Western Union, where he drove the company’s diversification into online money transfer and business payments.
He also spent six years as president, First Data International, building all the company’s global activities outside of the U.S., including merchant acquiring, merchant transaction processing, issuer processing and ATM network solutions business units.
“David’s knowledge and experience has given us a perspective to help shape our strategy and capabilities in additional payments choices that we can offer to customers and consumers,” said Ajay Banga, president and CEO, Mastercard.
“He has been an integral part of the effort to bring the Mastercard and Vocalink businesses together. David’s focus on the people and passion for innovation has set a foundation for us to explore new opportunities for future growth throughout the world. We wish David all the best in this next chapter of his career,” said Miebach.
12 December 2018
Today Vocalink has announced that we have signed a contract with Peru’s automated clearing house, Cámara de Compensación Electrónica (CCE) to fully modernize the Peruvian electronic payments infrastructure. This deal will see the creation of a new integrated and comprehensive payment service that will deliver processing of electronic payments (checks, bulk and real-time) 24/7 x 365 days of the year.
The announcement marks a major development for Peru’s payment infrastructure. The migration will support an upgrade to the existing system to support the clearing and settlement of electronic payment methods including checks. In addition, this will include an implementation of our Immediate Payments Solution (IPS) which will process and credit transfers in real-time, as well as enabling users to send and receive payments from their mobile phones using just a phone number, without the need to supply the recipients’ bank details. The modernized payments platform will significantly contribute to the reduction of the country’s reliance on cash and drive a more digital economy.
The updated electronic payment platform will set the bar for the payments sector in Latin America, providing consumers, businesses, the government and financial institutions with the opportunity to choose the way in which they pay and get paid. This new platform will also drive greater efficiencies across the economy, enhanced availability and security for its users and enable further innovation between payment systems.
Our track record of national payment systems includes the implementation of Faster Payments in the UK and the launch of The Clearing House’s RTP® – the transformative real-time payment system in the US - which was an evolution of Vocalink’s highly successful and reliable systems developed for the UK, Singapore and Thailand.
Adrián F. Revilla Vergara, Chairman of the Boardof Cámara de Compensación Electrónica, said:
“Once complete, I believe that the platform will not only be one of the most comprehensive real-time payment systems in Latin America but it will be in-line with the best in the world. Our aim is to provide a solution from which innovative new services can be launched to power Peru’s economy, and it is our belief that Vocalink and their proven experience in the design, development and delivery of real-time national payments infrastructure, makes them the ideal partner.
Cesar Ferreyros, CEO of Cámara de Compensación Electrónica, said:
“Today’s contract signing with Vocalink represents a significant milestone in our effort to provide a state-of-the-art real-time payments solution in Peru. Peru’s whole economy will significantly benefit from the introduction of a new payments platform, as it impacts all stakeholders from consumers, small businesses through to the government and financial institutions. Benefits will include more efficient payment of salaries, insurance payouts, loans, small business invoicing and person-to-person payments. In addition, competition within the financial services industry will be stimulated, as well as greater productivity of money, with a higher volume of transactions processed within the same elapsed timeframe.
“Once completed, customers will be able to pay or receive money in real-time from any financial institution, allowing millions of people and businesses to make anytime instant payments. Vocalink’s proven track record of rapid and effective development of real-time payments systems will ensure that Peru is at the forefront of payments innovation globally.”
Paul Stoddart, Chief Executive Officer at Vocalink, a Mastercard company, commented:
“We look forward to working with such a respected and impressive partner as Cámara de Compensación Electrónica, to deliver a service that will transform the payments landscape in Peru. The new real-time solution will provide a platform for innovation to support the country’s economy.
“The partnership is Vocalink’s first fully managed service in Latin America, which will ensure that we continue to provide our payments expertise long after we have implemented the new infrastructure. We are committed to developing further partnerships around the world to build global, ubiquitous real-time payments.”
Jorge Noguera, Mastercard Division President for the Andean Region and the Caribbean, said:
“This deal reinforces Mastercard’s commitment to Peru. It’s an additional step toward the robustness of the country’s payment ecosystem, which will foster more innovation, opportunities and financial inclusion. We are proud to be part of this ongoing evolution and ready to deliver even more solutions that can streamline and drive this process.”