Research report

The importance of dependability in real-time payments

As a leading global provider of real-time payment infrastructures and applications, we know that people depend on secure, reliable access to their money.

We conducted research among users of real-time payments in six markets: the UK, Japan, Australia, Thailand, India, and Mexico.

Our findings show that real-time payment services must be dependable — be both trustworthy and reliable — in order for people to use and benefit from them. 

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