Global state of pay

What small businesses want in 2020/21

For the past seven years, Vocalink, a Mastercard company, has conducted research into UK people’s payment and banking behaviours. This year, as Mastercard, we expanded our study to key markets around the world.

This supplementary report to our consumer research findings details what small businesses want in 2020/21. It shows that small businesses have been significantly impacted by COVID-19 and reveals that SMEs want much the same as consumers — for business owners are people, too.

Download now

Contact permission

You are free to withdraw your consent at any time, free of charge. More information on Vocalink's privacy practices and on your rights including withdrawing consent is available in the Vocalink Privacy Notice.