PayPort Portal

Terms of Use

Terms of Use : PayPort Portal (the “Site”)

You have been given access to the site as part of the implementation and live use of Vocalink’s PayPort gateway under agreement (the “PayPort Agreement”). These Terms of Use supplement the PayPort Agreement and apply to any user which accesses the site.

Privacy Statement

Vocalink Limited is committed to protecting the privacy of users of this website and the security of the information which website visitors provide once this data is in the company's possession. Before anyone submits information they first must accept the insecure nature of the Internet and the risk this may pose to the integrity of information they provide. Accordingly, Vocalink accepts no liability whatsoever for any loss or misuse of the data that may occur while the data is in transmission. Upon receipt, Vocalink will take precautions which accord with the Data Protection Act 1998 and will take responsible precautions to ensure that personal data in its possession is secure and not open to abuse.


Accessing the site

We do not guarantee that the site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a licensed use basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.



Vocalink is committed to protecting your data. We guard your personal data with the same degree of responsibility as we treat our transaction services.

If you are provided with, or change your user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly change it using the change password functionality provided in the settings. 


Your consent

By submitting your information you consent to the use of your personal information as set out in this policy.


Disclosure of information

Vocalink complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data. Any personal details and information that you may provide while using this website, will NOT be passed to ANY organisation beyond the Vocalink group of companies without your consent. However, your details may sometimes be shared with associated companies, partner organisations and third parties in order to provide you with the products and services you have requested and for these purposes, Vocalink deems your consent to such processing.


Information Gathering

Information is collected at different points in this website with the informed consent of the website visitor. The data provided is used to improve the appropriateness of the information provided on the site, market research, and the provision of other services by the company, associated companies and other third parties.


Sharing of the information

Vocalink shares aggregated information and statistics about its customers, sales, traffic patterns and related site information with the banking industry, partners, third parties, marketing agencies, suppliers and advertisers. While the aggregated information is derived from information provided by website visitors, it should be noted that it is not possible to identify any individual from the aggregated data. The company may from time-to-time supply the owners or operators of third party websites linked to the Vocalink site with information relating to the number of users linking to this website from such third party sites. Individuals cannot be identified from this information.


Uploading content to the site

Whenever you make use of a feature that allows you to upload content to our site you must not use the features to upload any material which is defamatory, offensive, obscene, abusive, or which constitutes infringements of the rights of any third party including but not limited to intellectual property rights or rights of confidentiality, or which is in breach of applicable laws.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

You are solely responsible for securing and backing up your content.



We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Contact us

If you contact us by email, Vocalink will use the email address you provide to send a reply. This will not be used to send you any other kind of marketing information or information about our company's services or partner organisations unless you request otherwise.


Opt-in policy

Vocalink invites you to express positive preference and "opt-in". By doing so you will receive information and contacts which the company believes may be of interest to you.


Changing your preference or updating your data

Vocalink gives you the following options for changing and updating information previously provided. Write to: Marketing Department, Vocalink Limited, Drake House, Homestead Road, Rickmansworth WD3 1FX or email with the subject title: Privacy - data changes.


Notification of changes

If at any point in time Vocalink wishes to use information which comprises personal data, as defined in the Data Protection Act, 1998 for a purpose or purposes different from that stated at the time it was collected, Vocalink will contact the data subjects and obtain their positive consent.


Use of cookies

A 'cookie' is a piece of information, like a tag, which some websites create against your PC. Vocalink uses cookies to provide a higher level of service to its customers. When someone visits our websites we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Vocalink's cookie policy has recently changed - please see the updated Vocalink cookie policy.


Log files

Vocalink uses IP addresses to analyse trends, administer the site, track users' movements and gather broad demographics information for aggregate use. IP addresses are not linked to personally identifiable information and the analysis of addresses is only used to assist Vocalink in providing an effective service on this website.


Telephone calls

Telephone calls to Vocalink may be recorded for security, monitoring and training purposes.


Links to third party sites

Third party internet sites that you can link to through / are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Vocalink Limited accepts no responsibility or liability for these sites. Vocalink provides these links to you only as a convenience and the inclusion of any link does not imply endorsement of the site by Vocalink.


Contacting Vocalink

If you have any questions about these Terms of Use statement, the practices of this site, or your dealings with this site, please contact with the subject title: PayPort Terms of Use.



Bacs, Bacstel, Bacstel-IP, Direct Debit, ADDACS, AWACS, AUDDIS and AUDD are all registered trademarks of BACS Payment Schemes Limited. Use of other trademarks is hereby acknowledged.


Vocalink Copyright

The copyright, which exists in the design, appearance and content of this site, belongs exclusively to Vocalink Limited or another of the Vocalink group of companies unless specifically stated otherwise. No part of the design, appearance and content of this site shall be reproduced in any material or electronic form except in accordance with the provisions of the Copyright, Design and Patents Act 1988. Notwithstanding the above, you may print or download a copy of all or part of the site to a computer for your personal use.

You must not use any part of the content on our site for commercial purposes beyond the PayPort Agreement permitting you access to this site without obtaining a further licence to do so from us or our licensors. All other usage is expressly prohibited without the prior written consent of the copyright owner. © 2016 Vocalink Limited, Drake House, Homestead Road, Rickmansworth. WD3 1FX. All rights reserved.


Your Copyright

The copyright in any material you upload to the customer portal part of the site belongs exclusively to you, or your group companies or licensors unless specifically stated otherwise. You agree that Vocalink Limited may use, and may sub-license others to use, the materials uploaded to assist the implementation or use of PayPort by You under the PayPort Agreement. Vocalink confirms it may not and may not sub-licence the use of any of Your uploaded information for any other purpose unrelated to the PayPort Agreement.


Updated information

Vocalink may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review these current terms and conditions to which you are bound.



The information available from this website is provided on an "as seen" basis and no guarantee is given in respect of the information's accuracy or suitability for any use. Accordingly Vocalink accepts no liability for any direct or indirect loss caused to a person who acts or refrains from action as a consequence of obtaining the information and putting it to use. The supply of brochures and promotional materials are subject to availability.


Applicable Law

These Terms of Use and the use of the site are governed by English law and is subject to the exlusive jurisdiction of the courts of England and Wales.


Company information

The Vocalink group companies include, among others: Vocalink Limited (Company No. 06119048, VAT No. 907 9619 87) which is registered in England and Wales at registered office 1 Angel Lane, London EC4R 3AB, United Kingdom, Voca Limited (Company No 1023742, VAT No. 907 9619 87) which is registered in England and Wales at registered office Drake House, Three Rivers Court, Homestead Road, Rickmansworth, Hertfordshire, WD3 1FX, United Kingdom, LINK Interchange Network Limited (Company No. 03565766, VAT No. 907 9619 87) which is registered in England and Wales at registered office Drake House, Three Rivers Court, Homestead Road, Rickmansworth, Hertfordshire, WD3 1FX, United Kingdom and Vocalink Holdings Limited (Company No. 06119036, VAT No. 907 9619 87) which is registered in England and Wales at registered office 1 Angel Lane, London EC4R 3AB, United Kingdom.