Customer support

Advice and assistance for Vocalink customers

Vocalink has a strong customer-centric ethos and works to ensure the customer is at the heart of everything we do.

We're a member of the Institute of Customer Service and hold the prestigious ICS ServiceMark accreditation.

Contact us

To contact our UK customer service desk, call:
+44 (0) 0370 165 0018 


Customer Change Support form

Customer Change Support process

Customer support terms and conditions

Customer change support

Customers occasionally change their technical environments and processing systems. It is vital that connectivity to Vocalink services is not compromised during or after systems upgrades.

We can provide pre-deployment test facilities to assess the effect of any specific change. Our systems support a very wide range of connectivity options so in most cases there will be no impact. But where needed, we will modify our infrastructure so there is a seamless transition.

 There are also instances when customers want to propose a variation or enhancement to an existing Vocalink product. If you're updating your systems or want to request an amendment, complete and return a Customer Change Support form.