Case study

Post Office

Widening access to banking services

Vocalink’s switching, settlement and resilience infrastructure enables over 30,000 individual Post Office counters — the largest branch network in Europe — to provide a range of basic banking transactions. It settles more than £430 million transactions daily.


Promoting financial inclusion

The Post Office has 11,500 branches, offering free banking services that include cash withdrawal, deposit and balance enquiry for account holders at most high-street banks and the Post Office Money products provided by Bank of Ireland UK. It also serves as the physical presence for digital challenger banks like Starling Bank. 

94% of people live within a mile of a Post Office. This greatly increases customer convenience and helps to promote financial inclusion.

Switching, settlement & resilience

Enables consumers and businesses to perform a range of banking transactions, including balance enquiry, cash withdrawal and cash deposits from any connected counter or ATM.