Press release

TSB and Vocalink join forces to protect people against falling victim to payment fraud

26 september 2019

  • TSB leverages its modern platform to be one of the first banks to deliver Confirmation of Payee.
  • New capability from the Vocalink Services portfolio will provide an enhanced layer of security, helping prevent banks’ digital customers sending money to the wrong bank account or falling victim to payment fraud.

London, UK: 26 September 2019 - TSB today announced it will become one of the first banks to deliver Confirmation of Payee for its customers, partnering with Vocalink, a Mastercard company. The new ‘Verify Account Name’ service will help prevent TSB customers sending money to the wrong bank account or falling victim to payment fraud.

Currently, when making payments, the account name is not checked when sending an electronic payment - and fraudsters have become increasingly sophisticated in using this to trick people into sending money to the wrong account.

The service will protect TSB’s customers who are targeted by Authorised Push Payment (APP) fraud. According to UK Finance data, there were 84,624 cases of APP fraud in the UK in 2018 with £354.3m lost to victims as a result. 

Applying Vocalink’s data science capabilities, which are trained on over 20 billion transactions amounting to trillions of pounds in value,to our network level view, the solution will match the name of theaccount holder to the sort code and account number with a higher degree of accuracy than a simple direct name match.

The pioneering technology builds on the success of Vocalink’s anti-money laundering solution which enables suspicious payments to be tracked as they move between bank and building society accounts. 

Suresh Viswanathan, TSB’s Chief Operating Officer, said: “We’re leveraging our modern platform to deliver the best solutions for our customers. With over 230,000 payments made every day, we are providing the latest cutting-edge technology to help prevent TSB customers from sending money to the wrong account and to safeguard them from fraudsters.”  

Gregor Dobbie, CEO at Vocalink, a Mastercard company, said:“By adopting our Verify Account Name solution, TSB is creating hurdles for fraudsters and in doing so, leading the way in the fight against fraud and protecting its customers. TSB’s customers can now be confident that there is an additional layer of proven security in place to protect them from losing money to fraudsters, or accidentally sending money that they then can’t get back. 

“Our service is highly accurate and delivers benefits to financial institutions beyond customer protection, as we know that identification and prevention are more cost effective than dealing with errors or fraud once they’ve occurred. It also builds on the success of our anti-money laundering solution, live in the UK, which enables suspicious payments to be tracked as they move between bank and building society accounts regardless of whether the payment amount is split between multiple accounts, or those accounts belong to the same or different financial institutions. Trace Financial Crime accurately pinpoints individual accounts involved in suspected illegal activities, providing new intelligence to financial institutions’ fraud teams. By working together, leveraging expertise from across the Mastercard business and adopting the latest crime-fighting solutions, we will not only identify and prevent instances of fraud, but also show fraudsters that the industry is ahead of the game.”

In April, TSB announced a UK banking first, a Fraud Refund Guarantee, to ensure the Bank’s 5.2 million customers are protected if they are an innocent victim of fraud – whether it’s unauthorised transactions on their accounts or customers tricked into authorising payments to fraudsters.

Notes to Editors

  • Accidentally transferring money to the wrong person is more common, with one in 10 people having done this, and unfortunately payment fraud has been on the rise in recent years.
  • APP fraud is where a fraudster tricks someone into sending them money from their account, often pretending to be a genuine individual or organisation as part of the scam. 
  • TSB’s Fraud Refund Guarantee is just one of the many ways the Bank is tackling the issue of fraud head-on. TSB is taking a targeted approach to combat fraud which includes, Prevention through increased fraud education reaching local communities right across the UK; Protecting Customers through multi-million-pound investment in fraud detection measures; and Pursuing Fraudsters by partnering with local police forces to hunt down the criminals that target consumers. TSB’s partnership with local police forces has resulted in multiple arrests and successful prosecutions.
  • This is the latest solution in Vocalink’s ground-breaking suite of innovative financial crime solutions which identify and flag suspect funds and accounts at all stages of the payment process. Vocalink’s world-first, network-level anti-money laundering solution traces illicit funds across the payments network and alerts financial institutions to suspect mule accounts so they can investigate and close them down. Another solution helps prevent business payment fraud by identifying and flagging likely incidences of payment-related fraud before the funds leave a victim’s account. These solutions can be engaged either at individual bank or scheme level, or across entire payment networks anywhere in the world.


Gabrielle O'Gara
Senior Media Relations Manager, TSB

Ellie Lewis
Director, External Communications

Emma Harvey, Robyn Margetts
Seven Consultancy

About Vocalink  

A Mastercard company, Vocalink designs, builds and operates industry-leading bank account-based payment systems. Our technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of nearly 60,000 ATMs. In 2018, we processed over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits in the UK. 

For payments news and insights from Vocalink, visit

About TSB

TSB is a full service challenger bank, with over 200 years of heritage, a trusted brand and a mission to make banking better for all UK consumers.  TSB serves over five million customers with a comprehensive range of products across many channels with branches right across Britain. TSB was the first bank in the UK to launch a Fraud Refund Guarantee that protects customers if they are an innocent victim of fraud on their TSB account. For further information about TSB Bank plc, please visit our website