Customer tools

Self-service tools and resources for UK customers and organisations


Customer services

Advice and assistance for our customers. You can also view our Customer Change Support process, and submit a new request via our online form.


Sort code checker

Search online for sort codes and validate them to ensure that you always use the correct code. You can check and confirm any UK sort code, or begin a new search by postal address.


Extended industry sort code directory

A comprehensive database of payments-related information for financial institutions participating in the UK’s Bacs, CHAPS, Cheque and Credit Clearing and Faster Payments schemes.


Modulus checking

Confirm that customer codes and account numbers are compatible before submitting a Bacs Direct Credit or Direct Debit, with the most comprehensive coverage of UK financial institutions available.


Direct Debit originators extract

Information on service users authorised to originate Direct Debits, used for the resolution of customer queries relating to Direct Debits.

Management information

Using the latest analytical tools and techniques, our tool provides clients with a consolidated and enhanced view of their payments data and financial behaviours.